In case of a theft, obtain a police report listing all the stolen items. Invoices should be attached with receipts/ paid stamps. For Assure, Key, Ideal and Premier plans you get up to 5 consultations a year with Cover Level 1. AXA Assistance USA, Chicago 122 South Michigan Ave, Suite 1100 Chicago, Illinois 60603 1 (312) 935.3500. Member Online. TO PROTECT YOUR OWN INTEREST, PLEASE COMPLETE THIS FORM YOURSELF. Private healthcare insurance doesn’t cover everything, so there may be times we can’t authorise your claim. We’ll explain your cover and our Fast Track Appointment service can find you an appointment with an appropriate specialist. Please quote our reference number when corresponding with us. Click on the corresponding symbol and complete the claims notice. Report a claim online. File A Claim. To make the claims process quicker, you should ask your travel provider to give you a notification stating that the alternative flight they offered you was more than twelve hours after the original flight. If for any reason, AXA requires further information to process your claim, we’ll notify you and then you can resubmit the information online to ensure the claim is processed as quickly as possible. You can always contact our claims department on: The claim form has to be stamped and signed by the treating practitioner and by you. Whenever you call us to make a claim, we’ll let you know whether there’s an excess to pay on your plan. If that’s the case, you may need to use the NHS to carry out your treatment. ... Travel Claim Form. With AXA XL's global footprint, culture of service and unparalleled expertise, we'll be there for you -wherever and whenever you need us. Once you’ve had your treatment, we’ll settle the bill for what's covered. Customer Service +603 2170 8282 +603 2170 8282. As an AXA Health member, you can access the world’s largest social network for health. AXA lives up to its reputation for superior customer service, making it easy to file a claim and receive prompt reimbursement. When an incident occurs, make sure you do your best to minimize the damage. Call AXA Travel claims. AXA Assistance offers a suite of services to give travelers peace of mind while away from home. What should I do if I become ill when abroad? If you use a specialist that isn't recognised under your plan, you'll need to pay for all of their costs yourself. If you encounter any issue and want to submit a claim, our dedicated claims team can help you anytime with our hassle-free claims process, anywhere . Leaving a health insurance company scheme, Jack Whitehall’s Feelgood Health challenges, most common reasons why we can’t authorise a claim. 199903512M To expedite your claim, please (1) Complete this form, (2) Prepare the relevant documents listed on page three and four, and (3) Email If you go ahead with the treatment or test without calling us first to check your cover, we might not be able to pay for it. Once you have a specialist referral from your GP, give us a call. Once we’ve received the invoice for your treatment we’ll reduce the amount we pay the hospital or specialist by the amount of your excess. Buy online now! Instant cover. Let AXA be your partner to protect and take care of you from various risks to help you live a good life whenever unexpected events happened. If your flight is not cancelled (i.e. Riyadh : +966 11 477 6706. When you go to your specialist appointment, give your specialist your AXA Health membership number and the authorisation number we’ve given you. If your GP has assessed your condition and wants to refer you to see a specialist – that’s when your private medical insurance steps in. Give them a call day or night on 0800 003 004. Know More About AXA … If you have any questions on Group Life Claim, please do not hesitate to contact our customer service representatives at (852) 2519 1166 or email us by eb.claims@axa.com.hk for more … In case of baggage delay, you should get a letter/report from the Airline confirming the delay and delivery date/time and of the baggage. Travel. And if you need more treatment or support with your recovery, give us a call on             0800 454 080. If they are we'll give you an authorisation number to give to your specialist. You can call our Working Body service right away and we’ll arrange for a physiotherapist to give you a call back. Fast and fair claims. Call Health at Hand on 0800 003 004. As an AXA policyholder, you're eligible to get a free legal consultation from AXA's legal advisors. On our Personal Health plan you get up to 5 consultations a year with the Extended Cover option. As long it's covered by your plan, you'll be good to go. Whether or not you’re making a claim you can simply log in to Member Online to get started. You can also register a new claim and upload documents to your online account via Member Online if you'd prefer. 0800 454 080. Only for paper submission, submit the claim form together with the required supporting documents to us directly or through your insurance consultant. Our Fast Track Appointment service can find a suitable appointment for you and make sure you get seen as soon as possible. File A Claim. The police report is mandatory in order to process your claim. Contact our call centre: 800 116 4845. on 800 2921 or: ... on 800 2921 or: SUBMIT A CLAIM Travel Call AXA Travel claims. We normally settle any bills directly with the specialist or hospital where you’ve had your treatment. Our areas of expertise are applied to a range of products and services that are adapted to the needs of each and every client across three major business lines: property-casualty insurance, life, savings & health and asset management. Once the claim is submitted, you will receive an SMS providing the claim reference number and contact details of the workshop as per your policy coverage. This initial stage of your treatment is referred to as ‘Primary Care’ and it isn’t usually covered by our plans. See our cookie policy for more information on cookies and how to manage them. You can also manage your membership, view your documents or start a new claim online. Provides innovative insurance solutions for both personal and business needs. Continue an existing claim My Account. AXA is committed to making claims clearer. If for any reason, AXA requires further information to process your claim, we’ll notify you and then you can resubmit the information online to ensure the claim is processed as quickly as possible. You can also manage your membership, view your documents or start a new claim online. still departs), and FCDO advice against travel is in place, you can log your claim online. You may be covered for consultations on your plan; otherwise you can pay a simple fee or a yearly subscription. Call us when you have an open referral - we’ll check your cover and can find you a specialist using our Fast Track Appointments service. Our health and wellbeing centres offer you and your family helpful information about medical conditions and illnesses as well as lots of tips to inspire and support you to make better decisions around your lifestyle and wellbeing. navigate_next. Before we find you a specialist, we need a few details from you in order to assess your claim. Copyright © 2020 AXA All rights reserved. Submit, track and manage your reimbursement claims easily from anywhere in the world. AXA Travel Insurance is just one of the insurance benefits that come with our Added Value Accounts. Our promise is to deliver an exceptional claims experience. Private customers – File a claim Corporate customers can file their claims here. We are committed to look after our customers more than ever, during this difficult time. If you want to know more, have a read of this factsheet. Ask your GP for an ‘open referral’. 8.30pm to 5.30pm Monday to Friday (excluding public holidays) Our Claims Promise. When you buy an insurance policy, you're buying a promise. If your specialist wants to carry out more tests or has recommended a procedure to treat your condition, give us a call before you go ahead. Whatever you need, whenever you need it - we're here to make life easier and more convenient for you. Health Insurance. Try Doctor@Hand, our online GP service that lets you speak to a GP at a time that suits you. 8.30pm to 5.30pm Monday to Friday (excluding public holidays) If your treatment is not covered for any reason, we’ll let you know. If you continue, we'll assume you are happy for your web browser to receive all cookies from our website. Talk to someone in your local branch. Travel Insurance Claims. You can track/manage your claims using the reference number provided to you by email and SMS when you when you submitted the claim through. In event of an accident/damage to your vehicle, report immediately to the police, obtain the police report and notify AXA immediately. Have a look at this GP referral factsheet to learn more about the referral process. Its reputation for superior Customer service, making it easy to file a claim can... New claim and upload documents to your AXA account and check your cover consultation or treatment ’. Re making a claim and receive prompt reimbursement insurance is just one of the most reasons. Anywhere in the last year * details of your treatment experiencing muscle or pain! Both personal and business needs anything, or if there 's an update for you to see the... Your reimbursement claims easily from anywhere in the last year * in case of theft, you access! Convenient for you to see your GP for an ‘ open referral ’ in your local branch service... Retain all damaged items in case inspection is required, have a specialist referral from your GP refers for... A claim provided to you by email and SMS when you submitted the claim.! Service, making axa travel claim online easy to file a claim Corporate customers can file their claims here groups... Contact AXA Customer service +603 2170 8282 from AXA 's legal advisors ; otherwise you can access the world s..., please complete this form YOURSELF last year * and referral letters from Home suitable appointment you... 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